How to Choose the Right HVAC Contractor in the Triangle

Whether you need an AC repair, furnace installation, or complete system replacement, choosing the right HVAC contractor matters. Here's how to find a trustworthy professional in Clayton, Raleigh, Durham, and the surrounding area.

1. Verify Licensing and Insurance

In North Carolina, HVAC contractors must be licensed by the State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors. They should also carry general liability insurance and workers' compensation. If they can't provide proof — walk away.

2. Read Reviews — But Read Them Smart

Look for consistent themes in reviews, how the company responds to negative reviews, and whether reviews are recent. A company with great reviews from 3 years ago but nothing recent may have changed.

3. Get Multiple Written Estimates

For installations or major repairs, get at least 2-3 written estimates including detailed scope of work, equipment brand and model numbers, labor costs, warranty info, and timeline.

4. Ask About Pricing Structure

Understand flat-rate vs. time-and-materials pricing. Also ask about weekend and after-hours rates. (At Frost Fire, we charge the same price on Sundays — no weekend surcharge.)

5. Red Flags to Watch For

• 🚩 No written estimate — just a verbal quote
• 🚩 Demands large upfront deposit
• 🚩 Pushes replacement when repair is viable
• 🚩 Can't provide license or insurance info
• 🚩 Pressure to decide immediately
• 🚩 Won't explain the problem or your options

6. Questions to Ask

• "Are you licensed and insured in North Carolina?"
• "Can I get a written estimate?"
• "What warranty do you offer on labor?"
• "Do you charge extra for weekends or after-hours?"
• "Will you pull the necessary permits?"

7. Value Trumps Price

A properly installed system by a licensed professional will last longer, run more efficiently, maintain warranty coverage, and meet code requirements. The cheapest bid isn't always the best value.